Key Responsibility:

• L1 technicians follow documented processes and workflows provided by Clients or higher level support representatives, vendors, product management, etc.

• Troubleshoots client Networking solutions.

• Demonstrated ability to manage and escalate technical issues to appropriate vendor support team

Required Skills :

• Candidate should have Basic foundation on Cisco and other OEM Switches (Installation, Upgrade, Migration & Troubleshooting on these platform).

• Basic understanding of Data Centre technology involving switching & Routing & Firewalls.

• Experience in planning troubleshooting of L1 Issues

• Possess good communication/Presentation skills and customer focused attitude

• Maintenance of client relationship

• Provides project coordination duties for assigned projects to include providing detailed knowladge knowing and meeting client timetable, coordinating vendor/OEM for Tickets Raising , etc. Facilitates communication between project team members.

• Proactively monitors and reports status of project efforts, anticipates, and identifies issues that inhibit the attainment of project goals and implements corrective actions

  
  

Education and Certification

• Diploma/B.E(IT/CS/ECE) / B.Sc (IT/CS/ECE) / M.Sc (IT/CS/ECE) /MCA

• CCNA